Own the roadmap for core resident and operational workflows across the customer lifecycle and day-to-day building experience
Build deep firsthand understanding of operator workflows by spending time with local teams in-market and observing how work actually gets done
Identify the highest-leverage opportunities to simplify, automate, or redesign workflows using product, AI-assisted experiences, and self-service where appropriate
Rapidly prototype solutions using modern AI and product development tools to test concepts before full production investment
Partner with design, engineering, platform, and operations to turn validated concepts into durable, scalable product
Define success through clear customer, operational, and business outcomes, and use data to continuously improve the workflows you own
Evaluate local tools, dashboards, and operator-built workflows to determine what should be productized and scaled across Flow
Work closely with platform teams to take advantage of emerging internal capabilities across data, workflow, and AI infrastructure
Balance short-term wins with long-term system quality, making thoughtful tradeoffs in ambiguous and fast-moving environments
Help create a product culture that values clear thinking, rapid iteration, good taste, and strong partnership with the people closest to the work

6 to 10 years of product management experience, ideally in complex workflow-heavy domains such as fintech, logistics, hospitality tech, vertical SaaS, commerce, or marketplaces
Track record owning ambiguous product areas end-to-end, from discovery through launch and iteration
Experience working closely with operational teams, service teams, or frontline users, not just digital consumers
Strong systems thinking and comfort with products that blend software, operations, and human coordination
Evidence that you have personally experimented with building AI agents, automations, prototypes, or internal tools, even if you are not a full-time engineer
Bonus: experience in real estate, hospitality, commerce operations, logistics, internal tools, or platform products
Bonus: experience in high-velocity environments where prototyping and iteration speed matter

Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
Paid time off and 13 paid holidays
401(k) retirement plan
Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
Access to HSA-compatible plans
Pre-tax commuter benefits
Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Senior Product Manager – Neighbor and Operator Experience

Key skills