Senior Manager, Project Management – Security Experience

Role Overview

• Lead, coach, and develop a team of Project Managers, including hiring, onboarding, training, performance guidance, and day-to-day leadership.
• Define, implement, and enforce PMO standards for communication, documentation, customer engagement, and project execution.
• Oversee the full lifecycle of customer installation projects, including onboarding, scope validation, scheduling, materials readiness, field coordination, risk mitigation, and customer communication.
• Review scopes of work and job documentation to ensure projects can be delivered as sold and escalated appropriately when risks or gaps are identified.
• Ensure PMs prepare and maintain centralized project plans, run recurring customer calls, document milestones, and execute all job-level workflows accurately.
• Partner with CIS Scheduling, Supply Chain, Field Operations, and Customer Experience to ensure on-time delivery and resolution of exceptions.
• Maintain oversight of financial workflows including WIP management, forecasting accuracy, deposit billing, and job cost review.
• Monitor installation backlog, ensuring PMs maintain book-to-bill expectations and accurate target installation dates.
• Ensure timely and accurate project closeout, including documentation, financial packet submission, and communication back to customers and internal teams.
• Drive improvement of cross-functional workflows, SOPs, and operational handoffs within the PMO and across Customer Delivery.
• Serve as escalation point for PMs, customers, field partners, and internal teams regarding scheduling issues, communication gaps, and project risks.
• Develop reporting and dashboards to provide leadership visibility into project performance, WIP health, forecast accuracy, installation timelines, and team workload.
• Facilitate change management efforts related to PMO tools, processes, and standards.
• Ensure PM compliance with all operational systems including ProjectsForce, Navision, Oracle, Filebound, and reporting tools.
• Champion a culture of accountability, communication, urgency, and customer focus across the PMO.

Requirements

• 5+ years of leadership experience in project management, operations, service delivery, or related field.
• Demonstrated success managing customer-facing teams and delivering multi-site or complex deployment programs.
• Strong operational discipline with experience implementing processes, KPIs, SOPs, and cross-functional workflows.
• Skilled in identifying operational inefficiencies, solving systemic problems, and improving performance through structured methods.
• Ability to lead teams through change, drive adoption of new processes, and enforce standards.
• Strong written and verbal communication skills, including executive-level communication.
• Ability to manage escalations with professionalism, urgency, and sound judgment.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and project management systems; familiarity with ProjectsForce, Navision, Oracle, or Filebound preferred.
• Strong sense of ownership, accountability, and follow-through; proven ability to work independently and manage multiple priorities.
• Customer-focused mindset with the ability to balance customer needs with operational requirements.

Tech Stack

• Oracle

Benefits

• Equal Employment Opportunity employer
• all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
• If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.