Lead Warranty Claims Manager

Role Overview

• Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
• Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
• Review technical case resolution to support claim validity and disposition
• Use Lean to drive culture, continuous improvement, and workstream productivity
• Generate ideas to maximize Customer value and GE Gas Power business growth

Requirements

• Bachelor’s Degree in Engineering from an accredited university
• 3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy)
• At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
• Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
• Basic knowledge of LEAN techniques

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off