Contract Administrator

Role Overview

• As part of the LCS Contract Delivery Ops team, you will be responsible for booking and managing orders related to RA service offerings
• Serving as the primary point of contact for customers initiating order requests and related activities
• Build processes in compliance with established SOPs and guidelines
• Perform a wide variety of contract administration responsibilities for assigned team(s) globally
• Works with proposal admins, delivery teams and regional stakeholders to ensure compliance in the service contracts business
• Normally follows established procedures on routine work, requires instructions only on new assignments
• Have exposure around audits and services contracts
• Receives assignments in the form of goals with goals and the process by which to meet goals
• Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information
• Prior experience & Knowledge of SAP and IFS
• Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures
• Applies acquired job skills and company procedures to complete assigned tasks
• Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence
• Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required
• Use the various official tools available like MS Teams & outlook for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis
• Interact with regional partners and proposal and billing teams to assure project/contract progress to meet customer requirements
• Proficiency in MS Office and Quick base Application

Requirements

• Bachelor's degree in science/ commerce/ business administration or equivalent
• Minimum of 2+ years of experience in Business Operations
• Should have exposure to Global Work style, engagement with clients while sitting at remote locations
• Willing to work in flexible business shifts / global time zones including NA/LA time zone to drive business stakeholder connect
• Proven experience in business operations, with hands-on expertise in the order-to-cash domain and strong analytical & reporting capabilities
• Exposure around audits and services contracts
• Experience in creating detailed work instructions and process workflows
• Strong continuous improvement mindset with a focus on operational efficiency

Benefits

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• ... and other local benefits!