As part of the LCS Contract Delivery Ops team, you will be responsible for booking and managing orders related to RA service offerings
Serving as the primary point of contact for customers initiating order requests and related activities
Build processes in compliance with established SOPs and guidelines
Perform a wide variety of contract administration responsibilities for assigned team(s) globally
Works with proposal admins, delivery teams and regional stakeholders to ensure compliance in the service contracts business
Normally follows established procedures on routine work, requires instructions only on new assignments
Have exposure around audits and services contracts
Receives assignments in the form of goals with goals and the process by which to meet goals
Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information
Prior experience & Knowledge of SAP and IFS
Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures
Applies acquired job skills and company procedures to complete assigned tasks
Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence
Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required
Use the various official tools available like MS Teams & outlook for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis
Interact with regional partners and proposal and billing teams to assure project/contract progress to meet customer requirements
Proficiency in MS Office and Quick base Application
Requirements
Bachelor's degree in science/ commerce/ business administration or equivalent
Minimum of 2+ years of experience in Business Operations
Should have exposure to Global Work style, engagement with clients while sitting at remote locations
Willing to work in flexible business shifts / global time zones including NA/LA time zone to drive business stakeholder connect
Proven experience in business operations, with hands-on expertise in the order-to-cash domain and strong analytical & reporting capabilities
Exposure around audits and services contracts
Experience in creating detailed work instructions and process workflows
Strong continuous improvement mindset with a focus on operational efficiency
Benefits
Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development