Contract Administrator

Role Overview

• Provide essential commercial and administrative support across portfolio of workplace management contracts
• Maintain concise records of all maintenance activities including PPM/Helpdesk and transactions
• Liaise daily with client representatives and support the contract managers in delivering exceptional workplace experiences
• Administer all financial and commercial aspects of workplace management contracts
• Assist in the production of supporting financial information for client reporting and internal review
• Maintain and update both manual and computer records relating to facilities and workplace services under JLL's management
• Prepare and issue predefined reports which form part of contractual and client requirements, including performance metrics and service delivery KPIs
• Administer quality management system documentation and ensure compliance with JLL standards and ISO certifications
• Liaise closely with site teams, JLL head office, and finance teams, ensuring accurate processing of quotations, purchase orders, invoices, timesheets, and holiday records
• Undertake general office duties relating to workplace management contracts including correspondence, filing, minutes of meetings, preparation of reports and documentation, and updating of electronic records
• Production of valuations and presentation of results to internal stakeholders and clients
• Raise purchase orders and ensure purchase orders are updated when changes are required
• Manage the contract escalation process and support training of staff as required

Requirements

• Proficient IT skills including MS Word, MS Excel, and MS PowerPoint
• Comfortable with data analysis and numerical reasoning
• Working towards, or have gained, a recognised finance qualification (preferably AAT)
• Excellent knowledge and use of Microsoft Excel
• Previous administration experience, ideally within facilities management or workplace services
• Excellent computer and IT competencies, including experience with workplace management systems (CAFM/IWMS platforms desirable)
• Excellent written and verbal communication skills
• Good knowledge of ISO9001 principles
• Ability to prioritise workload and manage several tasks concurrently in a fast-paced workplace environment

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development