Customer Care Specialist
Springfield, Texas, United States of America
Full Time
4 hours ago
$45,000 USD
No Visa Sponsorship
About this role
Role Overview
- Develop highly personalized experiences for customers
- Demonstrate accountability, agility, dedication to inclusivity
- Educate customers about services provided for their retirement needs
- Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
- Build rapport with customers and resolve requests on first contact
Requirements
- High School Diploma (or GED)
- 1+ year(s) of customer service experience in any industry, with a high degree of direct customer contact
- Ability to work anytime between the hours of 8AM
- 8PM EST, Monday-Friday
- College Degree (Ideal Qualification)
- 1+ year(s) Proficiency with Microsoft Office Suite
- 2+ years of customer service experience
- Previous experience working with financial products
Benefits
- 3 Weeks of Paid Training
- Ability to earn up to 5% in annual bonus
- Regular meetings with the PRT Service Center Team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms