installs, configures, troubleshoots, and maintains products/equipment
Identifies, analyzes, and repairs product failures
Answer basic customer questions about product features and equipment
May provide some customer training
Has basic knowledge of the organization's products and services
Traveling Mon
Fri to facilities across the United States
Receiving, moving and deploying IT assets and IT related peripheral equipment between facilities
Configuration of IT assets (staging, building out, and imaging) and executing equipment replacement activity
Updating asset management system to reflect work performed, installing and maintaining PC, laptop and printer hardware and software
Preparing assets for disposition, and other administrative duties
Using defined processes to track equipment and ability to report and document activity into software program
Assist end users with desktop, laptop and printer usage
Troubleshoot application issues and involve external vendors as necessary to resolve any issues
Hardware deployment & disposal
Mounting Solutions & Software
Help other Technicians with client related issues as needed

100% onsite required up to 100% travel
High School Diploma or GED equivalency
1 year of work experience in an IT technology role/environment
2 years of experience working with PC support, including deployment of Windows 10 and above (Preferred)
Experience in healthcare or hospital environment (Preferred)
Microsoft Certifications
Workstation Windows 7 & 10 (Preferred)
Experience with MS Windows 10 (Preferred)
Must be able to operate basic mechanical tools and read maps
Must be able to lift equipment of varying weight, up to and over 50 lbs.; joint lifting as well
Must be able to stoop under desks and climb around equipment to install /power up equipment
Must have a clean and valid Driver’s license

IT Field Operations Technician

About this role