VP of Client Services

Role Overview

• Mentor and develop direct reports and all account management team to ensure best client and account manager experience.
• Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members.
• Foster a collaborative and supportive team environment, promoting knowledge sharing and cross-functional collaboration.
• Coordinate and schedule team trainings around account maintenance and upselling.
• Conduct on-going meetings and calls to communicate frequently with Management and Account Management teams on updates, information, concerns and opportunities.
• Have full understanding of all brands and their unique processes, as well as a strong understanding of our competition in the industry and positioning.
• Ensure all internal systems and databases are up-to-date with client information, all potential and current client/lead information.
• Focus on career development for all Account Management team members.
• Develop and maintain long-term relationships with key clients, understanding their business goals and identifying opportunities for account growth.
• Address client concerns and proactively resolve issues to maintain high levels of client retention and loyalty.
• Proactively anticipate needs of AS clients and identify any potential issues. Create recommendations and facilitate action for resolution with the appropriate brands.
• Review client data and work with Client Operations and Manufacturer Relations teams in driving additional revenue through direct manufacturers programs and optimizations.
• Collaborate with Account Management leadership to develop strategic account plans aligned with objectives.
• Work closely with the account management team to develop and execute cross sell strategies and initiatives.
• Conduct regular account reviews to evaluate performance, identify areas for improvement, and develop action plans.
• Monitor market trends, industry developments, and competitor activities to identify potential risks or opportunities for the company.
• Representing AS at client and industry conferences and client events.
• Act as a liaison between BEP brands and AS Account Management, developing campaigns and ensuring alignment of goals and expectations. Develop training and incentive programs for Account Management around these goals.
• Ensure that all AS Account Managers have the necessary information and resources to excel in their roles.

Requirements

• 4-year Bachelor’s degree or relevant experience
• 10+ years of related experience
• Exceptional leadership skills
• High Proficiency in Microsoft Office (Excel, Word, PowerPoint etc)
• Ability to travel at least 20%
• 30% of the time
• Excellent communication, negotiation, and relationship-building abilities
• Analytical mindset with proficiency in leveraging data to inform decision-making
• Innovative and adaptable, with a passion for staying updated on industry trends
• Valid and unrestricted driver's license with the ability to rent a car.

Benefits

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.