Key skills
Cyber SecuritySaaSSalesforceCRMCommunicationCollaborationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Build and nurture strong, value-driven relationships with partner contacts, ensuring high levels of satisfaction and loyalty.
- Guide partners through onboarding, training, strategy and continued success plans.
- Drive product adoption and usage by understanding partner goals and aligning our solutions to their business needs.
- Proactively identify and mitigate risks to partner retention and satisfaction.
- Execute and optimize partner-facing processes including onboarding, Partnership Reviews (QBRs), and ongoing support in collaboration with internal teams.
- Manage partner escalations and coordinate issue resolution with internal stakeholders.
- Act as the voice of the partner within SpyCloud, sharing feedback with product, sales, and marketing teams to influence roadmaps and campaigns.
- Collaborate on campaigns, product updates, and co-selling initiatives.
- Track key partner metrics, usage patterns, and success KPIs; present insights and recommendations to both internal and external stakeholders.
- Support the execution of partner success strategies and contribute to continuous improvement efforts across the partner lifecycle.
Requirements
- 5-10 years of experience in partner success, customer success, or account management within a SaaS environment.
- Demonstrated ability to manage partner relationships, including familiarity with both Alliance, Channel and MSSP models, to drive mutual value and outcomes.
- Strong communication, problem-solving, and interpersonal skills.
- Technical acumen with the ability to understand and explain cybersecurity solutions to both technical and non-technical audiences.
- Analytical mindset with the ability to turn data into actionable insights.
- Familiarity with cybersecurity or threat intelligence solutions preferred.
- Experience with CRM and CS platforms (e.g., Salesforce, Gainsight).
- Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Tech Stack
- Cyber Security
Benefits
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan and 14 paid holidays per year