Build and nurture strong, value-driven relationships with partner contacts, ensuring high levels of satisfaction and loyalty.
Guide partners through onboarding, training, strategy and continued success plans.
Drive product adoption and usage by understanding partner goals and aligning our solutions to their business needs.
Proactively identify and mitigate risks to partner retention and satisfaction.
Execute and optimize partner-facing processes including onboarding, Partnership Reviews (QBRs), and ongoing support in collaboration with internal teams.
Manage partner escalations and coordinate issue resolution with internal stakeholders.
Act as the voice of the partner within SpyCloud, sharing feedback with product, sales, and marketing teams to influence roadmaps and campaigns.
Collaborate on campaigns, product updates, and co-selling initiatives.
Track key partner metrics, usage patterns, and success KPIs; present insights and recommendations to both internal and external stakeholders.
Support the execution of partner success strategies and contribute to continuous improvement efforts across the partner lifecycle.
Requirements
5-10 years of experience in partner success, customer success, or account management within a SaaS environment.
Demonstrated ability to manage partner relationships, including familiarity with both Alliance, Channel and MSSP models, to drive mutual value and outcomes.
Strong communication, problem-solving, and interpersonal skills.
Technical acumen with the ability to understand and explain cybersecurity solutions to both technical and non-technical audiences.
Analytical mindset with the ability to turn data into actionable insights.
Familiarity with cybersecurity or threat intelligence solutions preferred.
Experience with CRM and CS platforms (e.g., Salesforce, Gainsight).
Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Tech Stack
Cyber Security
Benefits
401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year
Retirement Savings Plan with Employer Contribution
Employer Provided Private Health Insurance and Healthcare Cashplan
Employer Paid Life Insurance and Income Replacement
Generous Holiday Plan and 14 paid holidays per year