Director, Facilities Services – International

Role Overview

• Accountable for the development and achievement of the international Integrated Facilities Management (IFM) strategy.
• Definition of services and initiatives to improve the outsourced service programs in international markets.
• Provide strategy and leadership in managing the overall contractual relationships with our global or regional IFM and major service providers.
• Interact with the BMS regional leaders, site directors and site contract managers to provide the tools, training, and systems to ensure consistent service delivery and performance management of IFM.
• Responsible for initiatives, projects or programs that impact the IFM/Non-IFM scope of work globally.
• Collaborate with global and local procurement on RFP process or facilitate performance analysis and corrective action planning.
• Develop and implement global IFM strategies and approaches to fulfill global, regional, or site level service requirements regardless of size and complexity.
• Create an IFM Performance Management Center of Practice working group including site level and regional level key stakeholders.
• Oversee vendors and service providers representing greater than $100 Million in spend over 5 years.
• Develop short and long-term strategies for each applicable In-Scope service.
• Facilitate the development, review and approval of innovations and continuous improvement initiatives for each applicable In-Scope service.
• Develop and facilitate the implementation of global or regional standard practices & procedures to optimize services and related service delivery processes for applicable In-Scope services.
• Oversee service delivery performance and participate in issue resolution between BMS and the Global or Regional IFM Provider.

Requirements

• Strong leader with management style that exhibits high energy, collaboration, candor, openness and a results orientation.
• Strong understanding of facilities operations in a pharmaceutical environment including regulatory requirements and industry best practices.
• Demonstrated ability to develop and maintain effective value-add relationships, including with key external vendors and service providers.
• Interpersonal and facilitation skills necessary to forge consensus among competing clients on critical and time sensitive issues.
• Demonstrated ability to work with a range of technically and culturally diverse people both within the company and with external business partners.
• Demonstrated ability to deliver value-added business results that meet and exceed high quality requirements within tight deadlines.
• Demonstrated ability to analyze and interpret complex problems/data gathered from a variety of sources and, through effective planning and decision-making, deliver superior business ideas and solutions.
• Demonstrated ability to effectively communicate to a diverse audience, at multiple levels within the company and to service providers, through a variety of mediums.
• Adapts to and anticipates a changing business environment.
• 10 to 15 years experience in the area of Facilities maintenance and/or operations.
• Strong experience managing large external business partners and vendors across various disciplines and geographies.
• Proven abilities in strategic planning and project management with an understanding of site maintenance needs.
• Demonstrated understanding of facilities operations in a regulated pharmaceutical environment (GxP operations).
• Proven abilities to identify business opportunities/continuous improvements and leverage synergies with other teams and projects.
• Experience in developing and effectively managing both capital and expense budgets for site Facilities maintenance.
• This includes an understanding of the three year capital portfolio planning process.
• Proven experience of achieving results in a changing business environment by leading cross functional teams.
• Proven abilities to think and act broadly across multiple disciplines and departments.
• Demonstrated planning ability focused on business performance.
• BS/BA in engineering discipline (mechanical preferred) or equivalent experience.

Benefits

• Competitive salary
• Annual bonus
• Pension contribution
• Family health insurance
• 27 days annual leave
• Access to BMS Cruiserath on-site gym
• Life assurance