Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
Review client concerns and seek to improve all aspects of the client experience with the company;
Constantly promote the value of the InEvent platform and upselling through customer/client experience;
Grow and expand clients platform usage within their organization;
Suggest optimization of existing processes within all Customer Success initiatives;
Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

3
5 years of experience in Customer Success, Account Management or Account Development position is a must;
Experience in client retention and continuous usage of the solution/service;
Exceptional ability to communicate and foster positive business relationships;
Technical skills is a must;
Accountability and personal organization are essential;
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus.
Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas);

Senior Account Project Manager

Key skills