Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s)
Review client concerns and seek to improve all aspects of the client experience with the company
Constantly promote the value of the InEvent platform and upselling through customer/client experience
Grow and expand clients platform usage within their organization
Suggest optimization of existing processes within all Customer Success initiatives
Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

3
5 years of experience in Customer Success, Account Management or Account Development position is a must
Experience in client retention and continuous usage of the solution/service
Exceptional ability to communicate and foster positive business relationships
Technical skills is a must
Accountability and personal organization are essential
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus
Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)

Senior Account Project Manager

Key skills