About this role
Role Overview
- Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner;
- Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players;
- Be aligned with business objectives and targets including policies and processes;
- Operate with the highest level of responsibility regarding matters that affect the most valuable players of the company
Requirements
- Excellent communications skills (outbound calls, emails)
- Attention to detail accompanied by an extra mile mentality
- Previous working experience in Online Gaming industry will be considered a plus
- Advanced MS Excel Skills
- Fluency in English
- Ability to multitask and prioritize
- Flexibility to work on shifts 24/7
Benefits
- đź’°Competitive Compensation: Attractive salary and bonus scheme
- 🧑‍⚕️Health insurance: Group health & medical insurance package
- đź’»Top-Notch Equipment: All the tools you need for your role
- 🚀Career Growth: Focused career development, performance management, and training opportunities
- đźš—Alternative Transportation: Shuttle buses & Carpooling options
- 🌍Inclusive Environment: A welcoming, international, and multicultural team
- 🎉Engaging Activities: Exciting events, sports, and team-building activities