Principal Tech Vendor Relations Analyst

Role Overview

• Serve as Vendor Relationship Owner (VRO) for assigned technology vendors, including strategic software publishers and outsourced delivery partners.
• Manage outsourced and managed service vendor contracts across the full lifecycle, including SOW development, execution, renewals, amendments, and terminations.
• Act as the primary operational owner for outsourced vendor engagements, ensuring contractual obligations, deliverables, milestones, SLAs, and acceptance criteria are defined, tracked, and enforced.
• Lead technology software and services renewals, including review of pricing, scope, and commercial risk.
• Coordinate vendor performance reviews and proactively identify, escalate, and remediate delivery, financial, or compliance risks.
• Partner with Procurement, Legal, Finance/AP, and business stakeholders to ensure contracts and purchase orders align with approved scope and commercial terms.
• Support change management for vendor engagements, including scope changes, pricing adjustments, extensions, and transitions.
• Ensure vendor engagements comply with enterprise requirements for security, data protection, audit readiness, and regulatory obligations.
• Support governance forums, legal checkpoints, and executive escalations related to vendor management.

Requirements

• Four year degree in IT, business or equivalent experience
• 8–10 years of related experience managing technology vendors, including outsourced service providers and managed services.
• Strong understanding of software licensing, maintenance, professional services, and managed services contracts.
• Proven experience working with Procurement, Legal, Finance/AP, and cross-functional IT stakeholders.
• Ability to interpret MSAs, SOWs, NDAs, and commercial terms and identify contractual or operational risk.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple vendor engagements concurrently.
• Excellent written and verbal communication skills with the ability to interact effectively at all organizational levels.
• Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities in a dynamic environment.

Benefits

• We are passionate about developing our people, through career development and progression;
• supportive and engaged line management;
• technical and therapeutic area training;
• peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself.