Salesforce Quality Assurance (QA) Analyst

Job: Salesforce Quality Assurance (QA) Analyst

Location: Hybrid (onsite as needed) in Newark, DE

Time zone: ESTC2C

Project Start: ASAP

Project Duration: 12-month contract

Job Description

We are looking for a Quality Acceptancy Analyst for a 12-month contract opportunity that is hybrid in Newark, DE. This role entails acting as a Salesforce Quality Assurance (QA) Analyst for a state-level Unemployment Insurance and Paid Family Medical Leave system. The candidate will drive testing efforts across 2-3+ concurrent workstreams, supporting both project implementations and ongoing production releases within a Salesforce environment. The PMO partners with both the state and a vendor partner to implement the Salesforce solution to support both lines of business. Candidate will create comprehensive test plans, scripts, and scenarios (manual or automated) to identify bugs or flaws using solution documentation and User Stories provided from our vendor partner. Candidate will identify, document, and track bugs to resolution using tools like COPADO. The team will provide metrics to measure quality outputs and to track defects and minimize them.

What You ll Do

Utilize industry best practices to manage and minimize defects through creation of front-end quality measures to minimize/eliminate common sources.

Create repeatable methods to measure performance.

Assist in developing traceability metrics.

Develop and execute test cases (manual or automated) to identify bugs or flaws that prove traceability

Assure that testing plans are traceable and repeatable through scripting or similar testing methods.

Regularly communicate findings to State and vendor partners.

Escalate findings, as appropriate.

Advocate on behalf of the State with PMO Team.

What You ll Need

Required:

4+ years QA experiences

Bachelor s Degree or equivalent work experience

Multiple project workstream responsibilities

Strong written and verbal communication skills

Effective risk / issue management, mitigation, escalation, and communication

Waterfall (PMP) and Agile (CSM/Coach) methodologies experience

Strong documentation and communication skills

SDLC - Software/application delivery experience

Experience with all levels of stakeholder management

Preferred:

Experience working with state Unemployment Compensation systems

Experience working on government projects

Knowledge of laws, rules, goals, and objectives of the unemployment compensation program

Vendor management experience

Experience with automation testing tools

Experience working with Salesforce and Copado