Own the CRM.
Maintain accuracy and completeness across all Consumer division records — patient profiles, enrollment status, pipeline stages, activity logs, and documentation.
Manage patient consents.
Verify that consent documentation is complete, correctly recorded, and up to date for every patient in the enrollment pipeline.
Run eligibility checks.
Conduct and track eligibility verifications for patients prior to provider dispatch.
Own the handoff.
Ensure that every patient transitioning from enrollment to clinical care has a complete, clean record.
Report on performance.
Maintain reporting on enrollment activity, pipeline health, consent completion rates, and team attainment.

Pharmacy degree required — candidates without a pharmacy background will not be considered
3–5 years of experience in sales operations, healthcare operations, CRM administration, or a similar role
Strong hands-on experience with CRM platforms (Salesforce or HubSpot strongly preferred)
Experience managing or verifying patient documentation, consents, or eligibility in a healthcare or clinical setting is strongly preferred
Comfortable working with reporting tools — CRM-native reports, Excel, or Google Sheets
Strong written and spoken English — you will communicate daily with a US-based team
Comfortable working US Pacific hours (9am–6pm PST) on a full-time, permanent basis

Monthly base salary of $800–$1,000 (determined based on experience), plus a performance bonus tied to team results.
Fully remote position
Consistent schedule with a high-growth US healthcare company
Direct access to senior leadership and meaningful visibility into company performance

Sales Operations Specialist

Key skills