Senior Sales Manager

Role Overview

• Lead and develop a team of Sales Managers, coaching them to hit and exceed their collective team targets and KPIs.
• Mentor and coach managers to improve their leadership, sales and coaching abilities through regular 1:1s, PDPs, and L & D sessions.
• Build a high-performance culture aligned with OEV values and acting as a role model for the department.
• Identify and support future leaders, creating a sustainable talent pipeline for internal promotion and succession planning.
• Oversee the entire team's pipeline, identifying bottlenecks/opportunities and collaborating with your team and cross-functional stakeholders to overcome.
• Exceed overall sales targets for all teams under your leadership, providing the data-driven insights necessary for the entire department to grow.
• Use data analysis to "create a story" that explains performance, building actionable plans for the leadership team.
• Act as the champion of our sales methodology, ensuring managers embed it effectively to drive conversion and quality.
• Recruit, onboard, and retain high-performing Sales Managers and EV Experts, ensuring the quality of hiring across all sales teams remains high.
• Regularly review and refine the onboarding journey to accelerate new-hire success and ensure teams are ready to hit the ground running.
• Oversee and analyse CSAT and Trustpilot scores, using these insights to drive tangible improvements at every customer touchpoint.
• Maintain strategic oversight of QA and compliance, ensuring all teams consistently adhere to FCA guidelines and quality standards.
• Identify root causes of systemic complaints and implement proactive process changes to turn negative experiences into positive ones.
• Collaborate with Marketing, CS, and other leaders to enhance the customer journey and influence lead quality and volume.
• Proactively suggest improvements, step in to lead key projects or make decisions when the Head of Sales is unavailable.
• Communicate complex changes clearly, managing the mindset of the management tier to maintain high morale and prevent resistance during transitions.

Requirements

• Extensive Sales Management Experience: Proven track record in B2B or B2B2C environments, specifically managing "managers of managers" in a high-volume, phone-based setting.
• Strategic Mindset: The ability to move between day-to-day execution and long-term strategic planning, understanding how departmental performance impacts wider OEV goals.
• Data Fluency: Strong analytical skills with the ability to interpret complex data sets to drive performance and process improvements.
• Exceptional Communication: The ability to lead, influence, and mentor across multiple management tiers.
• Passion for the Mission: A genuine drive for decarbonisation and electric vehicles, paired with a "Customer Love" mindset.
• Adaptability: A self-starter attitude that thrives in a fast-paced, ever-changing growth environment.

Benefits

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus
• what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub
• Octopus Employee Benefits
• Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022.