Director, Commercial Connectivity Partnerships

Role Overview

• Be the main point of contact regarding customer technology and connectivity requests.
• Understand Tempus EHR integration strategy and capabilities and facilitate customer expectations within the context of scoping and delivering an EHR integration project.
• Shepherd the account integration opportunity through any required contracting and site EHR IT approval & prioritization process.
• Develop hand-off plans to the Connectivity technical implementation team and assist with account issue escalation throughout the project.
• Maintain technical account relationships with connected accounts.
• Discover and understand the account’s target workflow and collaborate with the Tempus Connectivity technical team on client specific configurations.
• Create Executive Level Presentations: Build clear, informative presentations to summarize team’s key initiatives, KPI performance, and strategic direction for client and internal stakeholders.
• Collaborate Across Teams: Work with internal and external stakeholders to ensure we are working as one team to meet our strategic initiatives.
• Effective Communication + Follow up: Provide effective and timely communication and follow up with client partners to facilitate business objectives, contract execution, and outcomes to KPIs.
• Track KPI Performance: Monitor performance of identified solutions at the client site to ensure a successful implementation of key workstreams, including establishing benchmarks/goals to clearly measure progress, and hold teams accountable to achieving the KPIs.

Requirements

• 10+ years of experience in customer-facing roles of sales, strategy, consulting, product development, business development, or other applicable fields
• Understanding and demonstrated familiarity of EHR integration and technologies
• Excellent communication and time management skill sets
• Relationship driven and a key collaborator across teams
• Bias toward action and constantly identifying actionable solutions that meet customer needs
• Self-motivated, able to work independently and possess strong organization and time management skills
• Ability to collaborate across multiple teams, from different USA time zones, and create a positive work environment
• Willingness to travel to customer sites, industry conferences, and quarterly in-person business review meetings (est. 40% travel on average)

Benefits

• incentive compensation
• restricted stock units
• medical and other benefits