Senior People Operations Lead

Role Overview

• Leading and overseeing HR operations across the United States, Canada, and potentially additional countries within the region
• Ensuring the effective and consistent delivery of high-quality, employee-focused HR services, while driving operational excellence and compliance with local regulations
• Leadership and development of the regional People Operations team, setting clear priorities, fostering capability growth
• Building a high-performing, service-oriented culture while being hands-on involved in the day-to-day business
• Working in close partnership with the HR Business Partner for the US and Canada, as well as the wider People Team
• Providing expert guidance on HR policies, procedures, and best practices, ensuring their consistent application across the region
• Contributing to the development and continuous improvement of HR strategies, policies, and processes, proactively identifying operational challenges and leading their resolution
• Serving as a trusted advisor to senior leadership, offering insights and recommendations on HR and people management matters
• Supporting employees on a wide range of HR-related topics
• Championing continuous improvement initiatives to enhance People processes, driving efficiency, consistency, and a positive employee experience across the region

Requirements

• Bachelor’s degree or equivalent professional qualification, ideally in Human Resources, Business Administration, or a related field
• Minimum of 6+ years of progressive experience in Human Resources, within a dynamic, international environment
• Proven experience in leading or mentoring teams within an HR/People Operations context
• Experience in IT services or professional services is preferred
• Experience working within a US-public company is a plus
• Strong knowledge of employment legislation across relevant jurisdictions, with the ability to apply this in a practical, business-oriented way
• Solid understanding of HR policies, processes, and operational best practices, including personnel administration and HR systems
• Experience working in international and multicultural environments, with the ability to navigate complexity and collaborate across geographies
• Strong digital literacy, including proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and HR systems
• Strong written and verbal communication skills in English

Benefits

• Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
• Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
• Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
• Hybrid work and flexible working hours, employee assistance programme
• Global internal wellbeing programme, access to wellbeing apps
• Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations