People Operations Specialist

Role Overview

• Own and manage HR systems (BambooHR, Workable, Pave), including configuration, reporting, process improvements, and maintaining clear documentation to support scalable, consistent operations
• Streamline workflows using automation and AI to reduce manual effort across onboarding and reporting
• Maintain accurate, audit-ready records and ensure compliance with ISO, SOC2, OH&S, and applicable legislation, partnering closely with InfoSec
• Maintain and update policies and support audit requirements
• Manage key programs including benefits administration, leave, performance review cycles, and annual compensation processes, ensuring accuracy and timely execution
• Partner with hiring managers to run full-cycle recruitment, including job postings, candidate management, interviews, and offer preparation.
• Own end-to-end employee lifecycle processes, including onboarding, transitions, and offboarding, ensuring a consistent, clear and compliant experience.
• Lead the internal events strategy, owning the annual calendar and budget, and delivering in-person and remote events from planning through execution.
• Drive employee engagement through programs, events, and feedback channels, using survey insights (eNPS, pulse) to identify and implement improvements
• Serve as a primary point of contact for:
• employee and manager inquiries, providing timely and accurate P&C support
• office operations, including facilities, supplies, and workplace safety.
• Represent People & Culture on the DEI Committee, supporting initiatives and events.

Requirements

• 3+ years of experience in HR or People Operations, preferably in a SaaS environment
• Demonstrated experience with HRIS and ATS admin (BambooHR & Workable preferred)
• Proven experience managing full-cycle recruitment and onboarding processes
• Experience managing compliance processes (ISO, OH&S) and policy administration
• Strong ability to work independently and effectively across Google Workspace and Slack
• Experience supporting event planning and office operations preferred
• Proactive and resourceful, identifies gaps and applies critical thinking to implement effective solutions
• Strong organizational skills, attention to detail and prioritization abilities
• Professional discretion and commitment to confidentiality
• Clear communicator, comfortable engaging with all levels of the business
• Ability to create structure and clarity during periods of change

Benefits

• Competitive compensation plan
• Flexible PTO – Take a minimum of 15 days/year with no cap beyond
• Hybrid workplace with flexible working hours
• Health & Dental Benefits (Medavie Blue Cross)
• 80% employer paid benefits
• Orthodontic coverage for minor dependents
• Comprehensive mental health coverage, up to $3,000 per month, available for employees and dependents
• Free access to EAP, Greenshield and a variety of physical and mental health services via wellness platform
• $750 Yearly Lifestyle Subsidy
• Monthly cell phone reimbursement
• Monthly parking/transit reimbursement
• Company-sponsored social events and team-building activities
• Diversity, Equity & Inclusion Committee
• Authentic, engaged team, who value work life balance