Account Manager, Bilingüe

Role Overview

• Be the primary point of contact for clients, maintaining constant communication via email, Slack, and phone calls.
• Lead status updates and confidently answer routine questions.
• Manage incoming requests: resolve, escalate, and close the loop efficiently.
• Coordinate projects, timelines, and deliverables, anticipating potential bottlenecks.
• Prepare clear documentation: recaps, trackers, and updates.
• Support the onboarding of new clients and guarantee a seamless experience.
• Monitor the health of the relationship and detect risks before they become problems.

Requirements

• Experience: More than 3 years in Account Management, Customer -Success, or Project Management (preferably in agencies, consultancies, or SaaS).
• Advanced English level B2+, C1
• Business Context: Fluency in B2B concepts (Sales Pipeline, CRM, GTM alignment).
• Communication Skills: Excellent written communication skills (ability to write diplomatic emails and executive summaries independently).
• Soft Skills: High emotional intelligence to handle frustrated clients and a strong instinct for project management.
• Tools: User-level familiarity with HubSpot, Salesforce, ClickUp, and Slack.
• Desirable: Previous experience working in boutique consultancies or advisory firms.
• Exposure to GTM Ops, Marketing Ops, or Sales Ops concepts.
• Previous experience working directly with founders or high-level senior teams.