Customer Success Manager – Strategic

Role Overview

• Manage relationships with corporate contacts in strategic accounts
• Coach corporate staff on product best practices
• Collaborate with customers and product managers
• Act as a subject matter expert on product features
• Manage initiatives for product adoption and customer satisfaction
• Analyze user engagement data and report on KPIs
• Onboard new customers to ServiceTitan

Requirements

• 5+ years of relevant experience managing multiple accounts and/or projects
• Self-starter in an entrepreneurial, fast-paced environment
• Exceptional account and project management skills
• Ability to learn new software programs
• Problem-solving skills with creative solutions
• Team player with strong communication and organizational skills
• Willingness to travel < 15% nationwide

Benefits

• Health insurance
• 401k match
• Flexible time off
• Comprehensive onboarding program
• Leadership training
• Bonusly recognition and peer-nominated awards
• Company-paid medical, dental, and vision
• Telehealth options
• Parental leave and support
• Fertility services reimbursement
• Financial planning tools
• Pet insurance