Provide technical support to customers through telephone and other forms of communication
Resolve technical issues related to Hardware, Software, Assay and Training
Distinguish between hardware, reagent and software issues and provide appropriate resolutions
Mentor and assist peers in routine trouble shooting

Associate, vocational or equivalent degrees in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
3+ years of lab or field experience
Ability to clearly articulate and provide direction over the phone or via email
Previous troubleshooting experience on electromechanical instrumentation is a plus
Previous experience in a medical technology call center or experience in a medical laboratory is a plus
Experience in a Customer Service environment is a plus

Customer Technical Support Specialist – 2nd Shift

Key skills