Professionally receive incoming software and hardware incidents in a major-client environment
Handle incidents in the ticketing system: prioritization, classification and documentation
Perform fault analysis and initiate corrective actions
Provide first-line assistance and solutions via remote support
Forward incidents to downstream teams when necessary

IT affinity as well as strong communication and teamwork skills
Very good German language skills, spoken and written; English skills are an advantage
Confident handling of Windows 10 and Microsoft Office 365
Nice to have: completed vocational training in the IT field or professional experience in IT support

Apply without a cover letter
Remote work possible after the probationary period
Modern office building on the Elbe with height-adjustable desks, two monitors per workstation, quiet and meeting spaces, and an on-site fitness center with a personal trainer and yoga classes
Central location with excellent transport connections by train, bus, and car, including free parking
Employee referral bonus for successful hires
Subsidy for the Deutschlandticket (public transport pass), JobRad (company bike program), participation in Corporate Benefits, an employee fan shop, subsidy for the company pension plan, and more
Support for personal and professional development, e.g., offer of ITIL Foundation certification after successful onboarding
Promotion of departmental and company-wide team spirit through regular company events such as summer parties and Christmas celebrations, and sponsorship of employee participation in sporting events (e.g., HafenCityRun in Hamburg)
Family-friendly working conditions

IT User Help Desk Agent

Key skills