Senior Business Systems Analyst – Lead

Role Overview

• Provide support for strategic initiatives and idea vetting by completing all required documentation, performing data collection, and conducting analysis for business processes under review with guidance from Business Architect.
• Collaborate with stakeholders to ensure the accuracy and completeness of gathered information, including the creation of current-state process maps, experience maps, and other artifacts.
• Partner with business, technology, and analytics teams to identify and prioritize opportunities, ensuring that all opportunities are tracked and followed through to completion.
• Facilitate collaboration across business and technology teams, ensuring smooth coordination and communication.
• Provide support in solution design and implementation as needed.
• Create clear, consumable visuals to represent business and solution context, such as:
• Capability maps (current vs. target)
• Process maps (e.g., BPMN, swimlane flows)
• Data flow / integration diagrams
• Drive end-to-end automation projects, from opportunity identification and qualification to creating project Cost-Benefit Analyses (CBA) and ensuring successful execution.
• Stay updated on the latest developments in AI technologies and actively participate in Proof of Concepts (POCs) and Proof of Value (POV) exercises for new technologies.
• Perform effectively across SDLC phases: concept, discovery, analysis, design, build support, testing support (SIT/UAT), release readiness, and post-implementation validation.
• Produce and manage requirements artifacts, acceptance criteria, traceability, and change control across iterative (Agile) or sequential (Waterfall) delivery models.
• Support test strategy development and coordinate UAT planning, execution readiness, defect triage, and business sign-off.

Requirements

• 9+ years of relevant experience as a Business Systems Analyst, Technical BSA, Solution Analyst, or similar role bridging business needs and technology solutions.
• Demonstrated ability to assess processes, identify improvement opportunities, and define future-state business and technology strategies.
• Knowledge of basic architectural principles with an aptitude to learn methods and tools to solve for business challenges.
• Expertise in Automation & Analytics:
• 2+ years of experience identifying and solving use cases for RPA tools like Blue Prism, UiPath, Automation Anywhere, PEGA, etc.
• Experience with OCR/ICR tools
• Experience in NLP, including Sentiment Analysis, and analytics using unstructured data and chatbots.
• Cross-functional Collaboration: Ability to work with large, cross-functional teams to align with strategic objectives.
• Certifications: Lean Six Sigma, Certified Business Architect
• Strong visual modeling skills (e.g., capability mapping, value streams, process modeling, high-level solution diagrams).
• Proven Experience in implementing OCR, NLP, and AI/ML for analytical and operational use cases.
• Strong communication skills, with the ability to lead discussions with large audiences.
• Experience in Insurance (Life, Term & DI) and/or Annuity Domains.

Tech Stack

• RPA
• SDLC

Benefits

• Health insurance
• Flexible working hours
• Paid time off
• Professional development opportunities