Director, Engineering

Role Overview

• Own the engineering vision, charter, and goals for the Views pillar, partnering with your product counterpart to co-drive roadmap and quarterly priorities for Timeline View, Board View, and Shared Experiences.
• Lead multiple engineering teams through a layer of Engineering Managers and Principal Engineers, holding them accountable for delivery, technical quality, and team health while coaching them to grow as leaders.
• Drive the architecture of highly scalable, high-traffic, high-availability front-end experiences at the center of Smartsheet's intelligent work management platform.
• Set and maintain a high quality bar across the pillar, including code quality, automated test coverage, performance, security, and operational excellence, and build the mechanisms to sustain it.
• Define metrics and own engineering and business outcomes for the pillar, including availability metrics, production reliability, and customer satisfaction signals.
• Initiate and guide cross-team technical efforts, resolving architectural conflicts, reducing duplication, and making bold decisions that position the Views platform for future needs.
• Communicate proactively to a wide range of audiences, from your engineering teams to executive leadership and customers, translating technical complexity into business context and vice versa.
• Drive AI adoption across the pillar, holding leaders accountable for AI productivity and championing AI-first design decisions and operational practices.
• Lead strategic hiring planning for the pillar, model a high bar for talent, and build an inclusive culture that develops and retains great people.
• Demonstrate a passion for continuous improvement; build learning organizations that keep pace with the state of the art and mentor engineering managers and principal engineers across the pillar.

Requirements

• 11+ years of software engineering and system architecture experience across multiple languages, frameworks, and paradigms.
• 5+ years in engineering leadership, including 3+ years managing organizations of 20+ people with direct experience leading managers.
• A track record of building and scaling high-traffic, high-availability enterprise SaaS products at scale.
• Deep familiarity with modern front-end development and state management; hands-on experience with React, Redux, Webpack, or comparable libraries is required.
• 4+ years of microservice or SOA-based web application development and experience designing distributed systems.
• Experience with AWS infrastructure tooling (Terraform, EC2, ALB, Route 53, etc.) and NoSQL/relational database architectures across globally replicated cloud environments.
• A track record of building secure, performant applications and embedding security principles into team architecture and culture.
• Experience leading cross-functional technical programs with significant ambiguity and cross-team dependencies; you deliver results under tough circumstances.
• Strong CS fundamentals: object-oriented design, data structures, algorithms, and familiarity with Agile/Scrum and DevOps/CI/CD practices.
• Clear communication across audiences, from executive briefings to coaching conversations with engineering managers.
• An ability to build trust across product, design, and platform by being the person peers call when problems get complicated.
• Experience coaching through ambiguity rather than defaulting to top-down direction.
• A BS or MS in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Legally eligible to work in the U.S. on an ongoing basis.

Tech Stack

• AWS
• Cloud
• Distributed Systems
• EC2
• NoSQL
• React
• Redux
• Terraform
• Webpack

Benefits

• Medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)