Team Lead, Quality Assurance

Role Overview

• Lead, mentor, and develop a team of QA Engineers supporting the HPBX Telephony system.
• Set clear goals, priorities, and performance expectations for the QA team.
• Conduct regular one-to-ones and skills development planning.
• Foster a culture of quality, accountability, and continuous improvement.
• Define and own the QA strategy for the HPBX Telephony platform.
• Establish and maintain QA best practices, standards, and documentation.
• Drive continuous improvement in testing processes, tools, and methodologies.
• Ensure quality is embedded early in the SDLC (shift-left approach)
• Oversee test planning, execution, and reporting for releases and hotfixes.
• Ensure adequate coverage across functional, regression, integration, system, and UAT testing.
• Review and provide input for sign off on releases from a quality perspective.
• Partner with Product Management, Engineering, and DevOps to align quality goals with business priorities.
• Ensure tests are stable, maintainable, and provide fast feedback.
• Represent Quality Assurance in planning, design, and architecture discussions.

Requirements

• Proven experience in a QA leadership or senior QA role
• Strong background in testing complex systems, preferably in Telephony, VoIP, or communications platforms
• Experience with manual and automated testing methodologies
• Solid understanding of SDLC, Agile, and CI/CD environments
• Experience leading test planning and release sign-off.
• Strong people management and coaching skills
• Excellent communication and stakeholder management abilities
• Experience testing APIs, backend services, and distributed systems.
• Familiarity with SIP, VoIP concepts, or telephony architectures (highly desirable)
• Experience with test management tools (e.g. Jira, TestLink, X-ray, or similar)
• Experience with test automation frameworks and tools
• Strong defect analysis and troubleshooting skills.
• Effective communication skills with the ability to influence cross-functional teams.
• Experience balancing hands-on work with team leadership responsibilities.
• Ability to make pragmatic decisions in fast-paced, high-availability environments.
• Passion for quality assurance and continuous improvement

Tech Stack

• Distributed Systems
• Ray
• SDLC
• VoIP

Benefits

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.