Full immersion on INSTANDA platform: your success in this role is directly correlated to learning, understanding and developing substantial knowledge of it.
Conduct interviews and workshops with our clients and stakeholders to clarify requirements.
Effectively capture, understand, define and document functional and non-functional business requirements that gather the clients' key criteria and technical requirements, and align these to our commercial and technical considerations.
Support the creation of requirements artefacts, including process maps, user journeys, use cases, acceptance criteria, and other supporting documentation.
Partner with our service delivery and engineering teams to support design and sign off potential new functionalities
Support the UAT process of the INSTANDA configuration and of new functionalities.
Take a hands-on approach to troubleshooting.
Adhere to INSTANDA’s information security policies, guidelines, and best practices to protect our company and our clients.
Contribute to a culture of security awareness within the company.
Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients.
Contribute to a culture of security awareness within the company.
Requirements
A minimum of 2+ years’ experience working as a Business Analyst, preferably within a technology-led or SaaS environment.
Proven experience within the insurance domain, with a strong understanding of insurance products, processes, and regulatory considerations.
Demonstrable experience working across the end-to-end software development lifecycle, from requirements gathering and discovery through to delivery, testing, and post-implementation support.
Experience collaborating closely with cross-functional development teams (including Product Owners, Developers, Testers, and Architects) as well as engaging directly with external clients and partners.
Demonstrated experience using Jira or equivalent tools to create, refine, and manage user stories, ensuring clear, well-structured requirements that support effective delivery and collaboration across stakeholders.
Strong stakeholder management skills, with the ability to build effective relationships, manage expectations, and communicate complex information to both technical and non-technical audiences.
Solid experience working within Agile delivery environments, including Scrum and sprint-based delivery.
Proven ability in process and systems analysis, translating business requirements into clear, well-defined user stories, acceptance criteria, and supporting artefacts for inclusion in sprint backlogs.
Ability to produce clear, concise, and well-structured documentation, such as process maps, user journeys, user flows, and requirements documents, to support successful client delivery and internal alignment.
Confident and effective communicator, comfortable presenting and facilitating discussions with clients, partner organisations, and internal stakeholders across INSTANDA.
Experience of SaaS or platform technology solutions will be a distinct advantage
Benefits
Competitive salary
Generous 28 days holiday allowance, in addition to public holidays.
For every year of service you complete, we’ll give you an additional days holiday (max. 5 days)
One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
Freedom Pass work up to 4 weeks of the year from anywhere.
FlexiBank you decide when to use your public holiday allocation.
Hybrid Working approach varying with the nature of your role.
Life cover; income protection and participation in the company pension scheme
All employees are included in the company discretionary bonus scheme.
£100 per month to put towards wellness activities.
Annual learning & development allowance of £1,250.
Free access to LinkedIn learning and Microsoft ESI learning platform