Business Analyst

Role Overview

• Full immersion on INSTANDA platform: your success in this role is directly correlated to learning, understanding and developing substantial knowledge of it.
• Conduct interviews and workshops with our clients and stakeholders to clarify requirements.
• Effectively capture, understand, define and document functional and non-functional business requirements that gather the clients' key criteria and technical requirements, and align these to our commercial and technical considerations.
• Support the creation of requirements artefacts, including process maps, user journeys, use cases, acceptance criteria, and other supporting documentation.
• Partner with our service delivery and engineering teams to support design and sign off potential new functionalities
• Support the UAT process of the INSTANDA configuration and of new functionalities.
• Take a hands-on approach to troubleshooting.
• Adhere to INSTANDA’s information security policies, guidelines, and best practices to protect our company and our clients.
• Contribute to a culture of security awareness within the company.
• Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients.
• Contribute to a culture of security awareness within the company.

Requirements

• A minimum of 2+ years’ experience working as a Business Analyst, preferably within a technology-led or SaaS environment.
• Proven experience within the insurance domain, with a strong understanding of insurance products, processes, and regulatory considerations.
• Demonstrable experience working across the end-to-end software development lifecycle, from requirements gathering and discovery through to delivery, testing, and post-implementation support.
• Experience collaborating closely with cross-functional development teams (including Product Owners, Developers, Testers, and Architects) as well as engaging directly with external clients and partners.
• Demonstrated experience using Jira or equivalent tools to create, refine, and manage user stories, ensuring clear, well-structured requirements that support effective delivery and collaboration across stakeholders.
• Strong stakeholder management skills, with the ability to build effective relationships, manage expectations, and communicate complex information to both technical and non-technical audiences.
• Solid experience working within Agile delivery environments, including Scrum and sprint-based delivery.
• Proven ability in process and systems analysis, translating business requirements into clear, well-defined user stories, acceptance criteria, and supporting artefacts for inclusion in sprint backlogs.
• Ability to produce clear, concise, and well-structured documentation, such as process maps, user journeys, user flows, and requirements documents, to support successful client delivery and internal alignment.
• Confident and effective communicator, comfortable presenting and facilitating discussions with clients, partner organisations, and internal stakeholders across INSTANDA.
• Experience of SaaS or platform technology solutions will be a distinct advantage

Benefits

• Competitive salary
• Generous 28 days holiday allowance, in addition to public holidays.
• For every year of service you complete, we’ll give you an additional days holiday (max. 5 days)
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• Freedom Pass work up to 4 weeks of the year from anywhere.
• FlexiBank you decide when to use your public holiday allocation.
• Hybrid Working approach varying with the nature of your role.
• Life cover; income protection and participation in the company pension scheme
• All employees are included in the company discretionary bonus scheme.
• £100 per month to put towards wellness activities.
• Annual learning & development allowance of £1,250.
• Free access to LinkedIn learning and Microsoft ESI learning platform