You will serve as the key technical liaison for our customers, ensuring smooth deployments, upgrades and ongoing SaaS operations
You will align customer needs with Körber’s technical capabilities, coordinate cross-functional teams and contribute to delivering resilient, compliant and customer centric cloud services
You will collaborate with Sales and Project teams to support customer onboarding, deployments and upgrade planning
You will coordinate technical capabilities, standard SaaS processes and resource scheduling across stakeholders
You will maintain version histories for our cloud customers and ensure n-1 release compliance
You will track operational activities, installations and service efforts, providing transparency to internal and external stakeholders
You will ensure structured knowledge management and clear documentation across the TechOps team
You will oversee KPIs, analyze process efficiency and drive continuous improvement
You will act as the key contact for customers, project teams and internal Cloud Operations, Deployment and SaaS Engineering groups
You will support issue resolution, drive proactive risk management and enable smooth cross‑functional collaboration
You will contribute to the planning and coordination of SaaS upgrades, releases and operational roadmaps
You will collaborate with the technical organisations to ensure the highest availability of our SaaS production environments.

A Bachelor’s degree in Computer Science, Information Technology or a related field
10–12 years of experience in a similar technical customer facing or project oriented role
Strong understanding of SaaS, APIs, containerization and cloud platforms (AWS preferred, Azure is a plus)
Expert level hands-on IT knowledge (Linux, TCP/IP, VPN, Routing, Firewalls)
Experience working with Jira and ServiceNow
Background in regulated environments and/or production environments preferred (e.g., GMP)
Knowledge of MES or PAS‑X is a plus
Excellent communication skills, confidence in customer facing interactions and strong analytical thinking
Ability to quickly understand complex technology stacks and translate operational needs into actionable steps
Critical thinking and an operational mindset are a must
Structured, proactive way of working with strong problem solving skills
Resilient team player with a collaborative mindset and high ownership mentality
Fluency in English; additional languages (e.g. German, French) are a plus
Relevant certifications (AWS/Azure Architect, CCNA) are advantageous

You will work in an exciting and international environment with customers and colleagues from around the world
We offer you individual long‑term development opportunities in challenging, innovative projects where you will quickly take on responsibility
You will gain expertise in state‑of‑the‑art industry technologies
Our modern office is conveniently located at the Dublin GEC – Ireland’s largest global entrepreneurial superhub
You will have access to a pension scheme
You will have access to a comprehensive health insurance plan
We offer flexible working time models including home office

Senior Technical Account Manager – SaaS / Cloud Operations

Key skills