Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
Resolve customer issues and complaints in a timely and professional manner
Identify and implement process improvements to enhance customer satisfaction and reduce complaints
Maintain customer records and documentation
Work closely with sales teams to support client retention and growth
Collaborate with internal teams to develop customer service standards and best practices
Participate in customer service training programs and workshops

Bachelor’s degree in Business Administration, Supply Chain Management, Computer Science or related field.
5+ years of experience in business analysis, data analysis or related field
Experience in the transportation and logistics industry is preferred
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Proven ability to multitask and prioritize work
Strong attention to detail and accuracy
Ability to work well in a team environment
Proficiency in Microsoft Office applications, such as Excel and Word
Experience with customer service software, such as Zendesk or Salesforce, preferred
Knowledge of transportation and logistics processes and systems

Senior Customer Service Specialist, Client Services

Key skills