Patient Visit Specialist

Role Overview

• Support visit closure activities and ensure seamless coordination of patient care
• Guide patients through next steps ordered by the clinician
• Review and follow orders entered into the EHR by the clinician
• Schedule return visits, lab, radiology, STAT & ASAP appointments and advanced imaging
• Obtain Prior Authorization/Referral per payor protocols
• Validate patient MyChart Access
• Print AVS as applicable with double check for HIPAA privacy
• Collects any backend patient balance such as high deductible
• Communicate effectively to ordering clinician when any restriction prohibits scheduling as ordered
• Make appointment reminder calls and rescheduling
• Instruct patients on the Release of Information process
• Ensure checkout area, waiting area and walkways are clear and clean
• Perform other duties as required

Requirements

• High school or equivalent
• Experience in the medical office, hospital, or clinic with patients and providers is preferred
• Proficiency in prior authorization/certification/referral process is preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class
• Medical terminology training or training completed within six months of hire
• Pass annual competency exam for all areas of responsibility
• Requires strong organizational and multi-tasking skill sets
• Significant customer service skills set paramount

Benefits

• Comprehensive benefits package including medical, dental, vision
• Short-term and long-term disability
• Group term life insurance
• Other optional voluntary benefits
• Employee Wellness rewards program including gift cards and wellness activities