Monitor integration platforms and resolve system errors across key workflows (e.g., eCommerce, 3PL, vendor tools)
Diagnose issues and escalate complex cases with documented root cause analysis
Track and report on system performance metrics, including error rates and SLAs
Assist in building and testing system integrations (data mapping, configurations, connections)
Perform routine maintenance tasks such as reprocessing failed jobs and updating credentials
Maintain system templates, reports, and saved searches
Ensure data accuracy through regular system audits and cleanup
Create and maintain runbooks for troubleshooting common issues
Document processes and maintain standard operating procedures (SOPs)
Provision and deprovision user accounts across internal systems
Manage contractor access and ensure timely expiration of accounts
Maintain platform hygiene, including user access and permissions
Conduct regular access reviews aligned with security best practices
Track software usage and support license optimization
Troubleshoot access issues, login problems, and system errors
Manage and respond to support tickets within defined SLAs
Support security initiatives, including training compliance tracking
Assist with device management and endpoint security (MDM tools)
Maintain asset inventory and software renewal schedules

Required

1–3 years of experience in IT support, systems administration, or technology operations
Experience with Google Workspace Admin and at least one SaaS platform (e.g., Slack, Shopify, or similar)
Basic understanding of APIs, integrations, and data flows
Experience with ticketing systems and working within SLAs
Strong attention to detail and ability to follow documented processes
Clear written communication skills
Ability to work independently in a remote environment

Preferred

IT & Systems Operations Analyst

Key skills