Senior Program Manager – National Accounts

Role Overview

• The National Account Program Manager (NAPM) is responsible for managing the lifecycle of national customer accounts.
• This role ensures accurate onboarding, account maintenance, reporting, pricing alignment, billing health, and communication across all internal and external stakeholders.
• The NAPM collaborates cross‑functionally to deliver consistent, high‑quality service, identify operational improvements, and enhance the overall customer experience.
• Onboarding & Account Setup: Assist sales with the creation of new leads and prospects for national customers and generators, obtain and review national customer/generator information and complete account setup, update and maintain national customer and generator account details for existing customers.
• Customer Management & Communication: Prepare and distribute national account meeting debriefs with action items, support and deliver tailored customer experience processes that align with contractual requirements, obtain, review, and attach purchase orders in SFDC and distribute as appropriate, provide documentation such as invoices, manifests, CODs, and witnessing records, maintain consistent communication with customers and internal teams.
• Reporting & Program Support: Assist in the creation and delivery of business reviews, review pricing and RFP process codes to identify discrepancies, support management of national billing delays, including credits and rebills, review national accounts receivable data and assist in preventing credit holds, create and distribute waste reporting, create and distribute lead and prospect status reports.
• Cross-Functional Collaboration: Partner with CXAMs, RAMs, Sales, Billing, Pricing Strategy, Business Analysis, Operations, and Regulatory teams to ensure service processes meet internal standards and regulatory requirements.
• Operational Execution & Quality Management: Support reconciliation of customer data, pricing discrepancies, and billing performance, troubleshoot credit and rebill trends for continuous improvement, contribute insights to support internal process improvements.
• General Responsibilities: Manage multiple tasks while maintaining accuracy, track customer satisfaction and account performance, perform other related responsibilities as assigned.

Requirements

• Bachelor’s Degree from an accredited college or university in Environmental Sciences, Business Administration, Marketing, or a similar area of study, coupled with a minimum of 7 years of account management experience.
• In lieu of education, a High School Diploma or GED is required with 5+ years of account management experience.
• The ability to work in a fast-paced, changing work environment dedicated to customer satisfaction and getting the job done.
• Strong customer service and project management skills.
• Proficiency in Microsoft Office, CRM Software, and the ability to change and adapt to enhancements in ERP.
• Excellent communication, interpersonal, and negotiation skills.
• Detail-oriented, highly organized, and able to prioritize.
• Up to 20% of travel by car or air to attend customer meetings.
• Preferred Qualifications: Knowledge of RCRA, DOT, DEA, and OSHA regulations are a plus.
• Preferred knowledge of Salesforce.com or familiarity with a related CRM/ERP system and practices.

Tech Stack

• ERP
• SFDC

Benefits

• Health benefits available Day 1
• 401k available Day 1
• 10+ paid holidays/year
• Free HAZWOPER training and certification
• Overtime opportunities