Managing and monitoring assigned broker portfolios through various channels to provide exceptional service.
Developing a deep understanding of products, policies, and loan structuring to offer informed guidance.
Discussing loan scenarios and structures with mortgage brokers.
Identifying and pursuing new business opportunities to expand our network.
Increasing broker utilisation through engagement and education.
Efficiently managing tasks and undertaking additional duties as directed by management.

Proven experience in sales or customer service, preferably in financial services.
Excellent communication skills, both verbal and written.
Persistence and determination to engage brokers and drive activation.
A positive, proactive attitude with a strong sense of initiative.
Problem-solving and collaboration skills with a keen attention to detail.
Ability to thrive in a high-performing team and deliver high-quality work.
A friendly, energetic, and authentic approach to building relationships.

Extra Leave – we offer birthday leave + an additional day of paid leave to be used for life events, celebrations or just a mental health reset.
Two weeks from anywhere – we encourage employees to work remotely from a location of their choice for two weeks each year.
Learning and Development – all employees are encouraged and empowered to engage in professional development including a number of learning initiatives run internally.
Social events – we have a jam-packed social scene, with events throughout the year.

Broker Relationship Manager

Key skills