Paid Mandatory Internship – Customer Success, Knowledge Base

Role Overview

• Support the Customer Success team in creating and structuring the knowledge base and user documentation (e.g., in GitBook)
• Create help center articles, guides, and tutorials for users
• Handle and analyze support requests via our ticketing system (Zendesk)
• Identify recurring support questions to derive new documentation articles
• Document customer feedback and forward relevant product requirements to the product team
• Assist with onboarding projects for new customers
• Take ownership of smaller documentation or process projects

Requirements

• Enrolled in a degree program that requires a mandatory internship
• Interest in digital products, software, or SaaS platforms
• Structured, careful, and independent working style
• Enjoy converting complex content into clear, understandable materials
• Clear and solution-oriented communication
• Excellent German and English skills, both written and spoken
• Ideally, initial experience with user documentation or knowledge bases (e.g., GitBook)
• Experience with ticketing systems or support processes (e.g., Zendesk)

Benefits

• Insights into Customer Success and support within a software company
• Contribute to building and improving our knowledge base
• Work with an experienced Customer Success team
• Modern hardware from Apple or Dell
• Flexible working arrangements with remote options
• Short decision-making paths and a collegial work environment
• A modern office in the Frankfurt metropolitan area