About this role

Manage a large portfolio of 120+ customers across all stages of the customer lifecycle.
Engage with at-risk customer segments to maximize product adoption, deliver value, and mitigate churn risks.
Generate brand ambassadors and uncover expansion opportunities to drive growth.
Influence team changes and the customer journey by providing feedback to cross-functional teams.

2+ years of experience in a Customer Success or Account Management role.
Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results.
Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.
A commitment to personal growth and continuous development.
Full fluency in English: reading, writing, and speaking.
Bonus: Experience working in a restaurant, bringing additional perspective to the role.

Associate Customer Success Manager

Key skills