About this role

Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle.
Engage with the most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks.
Generate brand ambassadors and uncover expansion opportunities to drive growth.
Provide valuable feedback to cross-functional teams to shape the future of our product and offerings.
Measure success by key performance metrics, including revenue retention and customer engagement.

2+ years of experience in a Customer Success or Account Management role.
Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results.
Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.
A commitment to personal growth and continuous development.
Full fluency in English: reading, writing, and speaking.
Bonus: Experience working in a restaurant, bringing additional perspective to the role.

Associate Customer Success Manager

Key skills