Clinical Training and Education Manager, Endoscopy

Role Overview

• Deliver approved comprehensive training and education programs that provide customers and personnel with up-to-date information on company products, procedures, and best practices.
• Deliver approved content during didactic portions of training.
• Provide case support to trained customers (domestic and international) as part of Merit's commitment to the safe and efficacious use of products.
• Conduct assessments to ascertain the skill level and ability of those being trained, and develop training curriculums and programs to improve knowledge, skill, and ability.
• Defines protocol and assists in the field assessment of new product market research trials (MRT’s).
• Develops and implements ongoing home-study training courses to improve and maintain a high level of product and clinical expertise in the field sales organization.
• Conducts ongoing staff training and provides clinical feedback to resolve customer-related issues.
• Serves as a clinical expert for the company.
• Standardizes & computerizes (digitalizes) sales training materials.
• Works with Product Managers to develop sales training and in-servicing videos.
• Answers clinical questions from doctors, technicians, sales representatives, etc.
• Supports sales and marketing efforts by in-servicing key customers on Merit products.
• Works in the field to support and train clinicians on the use of Merit products and troubleshoot product-related issues in the field.
• Assesses clinical competency of new employees and provides comprehensive feedback and recommendations for improvement.
• Writes technical papers to support new emerging markets, segments, and niches.
• Assists in coordinating and executing Symposiums and other clinical education events.
• Develops value-added CEU credits to augment sales effort.
• Performs other duties and tasks as required.

Requirements

• Education and/or business experience equivalent to a related Bachelor's Degree.
• A minimum of six years of hands-on medical experience. Experience within Endoscopy and/or General Surgery divisions preferred.
• Excellent communication skills and the ability to analyze feedback in a training environment to develop strategies to improve knowledge, skills, and abilities.
• A thorough understanding of training and development techniques, and the ability to implement a corporate sales training program.
• Good analytical skills and the ability to understand complex issues.
• Excellent organizational skills and the ability to coordinate large programs.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
• Preferred Qualifications: Education and clinical experience equivalent to a Registered Nurse or Surgery Technician, or Radiology Technician. Medical product sales and sales training experience.

Benefits

• Medical/Dental & Other Insurances (eligible the first of month after 30 days)
• Low Cost Onsite Medical Clinic
• Two (2) Onsite Cafeterias
• Employee Garden | Gardening Classes
• 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
• 401K | Health Savings Account