Operations Assistant – Life Insurance
São Paulo, São Paulo, Brazil
Full Time
3 weeks ago
No Sponsorship
Key skills
BIPower BI
About this role
Role Overview
- Perform internal controls and operational monitoring routines
- Support the vendor payment process, including verification of documents and deadlines
- Manage and monitor contracts with service providers
- Provide support to Claims, Legal, Customer Service and Commercial teams, supplying technical and operational information
- Handle assistance requests, validating data and aligning information
- Track and record assistance-related complaints, maintaining controls and making appropriate referrals
- Create, update and maintain Excel control spreadsheets, including consolidations, comparisons and KPI tracking
- Support audit requests and administrative routines within the area
- Configure and renew contracts in internal systems
- Monitor routines related to Individual Life and Travel products
- Contribute to control improvements and assist in dashboard development, when applicable
Requirements
- University degree in progress or completed
- Intermediate knowledge of Excel
- Advantage: Basic knowledge of Power BI
Benefits
- Health insurance
- Dental insurance
- Pharmacy benefit
- On-site Wellness Center
- Wellhub (Gympass)
- Workplace exercise sessions
- Quick massage (on-site)
- Physiotherapy
- Meal voucher
- Food allowance
- 13th Food Allowance (annual)
- Pregnancy support program
- Nursing Mother's Room
- Baby kit
- Extended maternity and paternity leave
- Childcare/Babysitter allowance
- Social services
- Life insurance
- Funeral assistance
- Transportation voucher with preferential discount
- Breakfast
- Convenience store (on-site mini-market)
- On-site ATM (Santander)
- Private pension plan
- Payroll-deductible loan
- Very attractive Profit-Sharing (PLR)
- Discounts on insurance products
- Discounts on events at Tokio Marine Hall
- Waiver of banking fees (Santander)
- Tokia Indica discounts
- Birthday day off
- Additional time off for length of service starting at 5 years
- Educational assistance
- Learning content provided by the Corporate University
- Name and gender change support for transgender employees