Implementation Partner Consultant

Role Overview

• Develop, maintain and execute complex implementation plans which ensure that the clients’ overall service needs are satisfied and achieve the business, profitability and retention objectives
• Collaborate with external customers and internal teams to develop strong implementation plans through proactive and reactive customer interactions
• Build, enhance and maintain relationships with contacts at client organizations, ensuring clients’ overall service requirements are satisfied
• Advocate on the customer’s behalf to influence the direction of key projects and initiatives
• Develop, execute and/or collaborate with internal partners to develop proactive, creative and ongoing more complex client contact initiatives
• Identify clients with risk of retention and notify management
• Provide information, education, training and consult on processes, procedures, products and services
• Serve as a resource to internal stakeholders on more complex implementation solutions which optimize client requirements and achieve desired business results
• Maintain knowledge on current and emerging developments/trends, assess the impact and collaborate with management to incorporate new trends and developments in current and future solutions
• Champion and enhance organizational initiatives by positively influencing and supporting change management and other initiatives across the retirement plan organization
• Identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality

Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 3 – 5+ Years of experience in relationship management that directly aligns with the specific responsibilities for this position
• Demonstrated ability to express ideas clearly and concisely (both orally and in written form) through presentations
• Demonstrated skills in the areas of organization, negotiation, persuasion, presentation, and problem solving
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training