Senior Specialist, Revenue Operations

Role Overview

• Pricing new sale and renewal quotes in Salesforce: Accurately determine pricing strategies in Salesforce, collaborating with sales teams to support their efforts in meeting client needs, particularly for strategic and high $ACV clients.
• Assisting internal partners in fixing starting and ending ACV in Salesforce to ensure accurate reflection in the sales and marketing dashboard of Power BI: Collaborate with internal partners to update and maintain accurate starting and ending ACV figures in Salesforce, facilitating effective reporting and analysis in Power BI.
• Leading cross-team and departmental projects aimed at reducing Order Return rates for CPQ quotes, managing suspensions, and addressing usage billing requests such as AMR PPV and Real-Time Premium exchange: Collaborate with various teams to identify and implement strategies that enhance operational efficiency and improve client satisfaction across these critical areas.
• Acting as a subject matter expert, contributing to the decision-making process around business strategy, and mentoring and training junior staff members: Provide strategic insights as an expert and mentor junior team members to enhance their skills and performance.
• Leading the execution of day-to-day driven workflows while supporting the accomplishment of the team's deliverables: Oversee daily workflows, ensuring tasks are completed efficiently and supporting team members in meeting their goals.
• Actively participating in team process improvement initiatives that support and facilitate the team: Engage in initiatives aimed at optimizing team processes and implementing best practices for improved productivity.
• Collaborating closely with internal partners to support and sometimes initiate data clean-up projects and User Acceptance Testing (UAT) initiatives: Work with stakeholders to address data quality issues and participate in UAT to ensure system updates meet requirements.
• Working with management to manage, improve, and socialize departmental processes for efficient team operations (deliverables tracking and metrics, assignment flows): Collaborate with management to refine processes and develop metrics that enhance team performance and accountability.
• Identifying gaps and developing mechanisms to provide operational support for new capabilities: Identify operational gaps and create processes to support the integration of new capabilities into existing workflows.
• Leading and participating in cross-functional projects that enhance operational efficiency and team collaboration: Lead and engage in projects that improve efficiency and foster collaboration across teams.

Requirements

• Proficiency in MS Office (Word, Excel, and PowerPoint) with advanced Excel skills for complex data analysis, modeling, and reporting.
• Exceptional oral and written communication skills, with the ability to convey complex information clearly and effectively.
• Expertise in Salesforce reporting and Salesforce CPQ (Configure, Price, Quote) functionalities, demonstrating the ability to leverage these tools for optimal sales performance.
• Proven experience in User Acceptance Testing (UAT), ensuring that system updates and enhancements align with business requirements and user needs.
• Strong project management skills, with a track record of successfully leading multiple projects simultaneously while meeting tight deadlines and delivering results.
• Meticulous attention to detail, self-motivated with a proactive approach, and a strong work ethic that drives excellence.
• Excellent analytical skills, capable of dissecting complex issues and developing innovative solutions.
• Strong collaboration skills, with the ability to build relationships and work effectively with stakeholders at all levels of the organization.
• Ability to work independently with minimal supervision, demonstrating initiative and accountability.
• Outstanding organizational, multi-tasking, and prioritization skills, enabling the effective management of competing priorities.
• Commitment to integrity and excellence, with a client-first mindset that prioritizes customer satisfaction.
• Ability to thrive in a fast-paced environment and work effectively under pressure.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.