Provide ongoing support of Imagine’s AdTech products in the APAC region.
Provide proactive system and network support across multiple client environments.
Monitor and manage infrastructure performance, respond to incidents, and ensure high-availability services.
Administer, maintain, and support client systems including Windows Server & Linux and cloud environments (Azure/AWS).
Carry out scheduled maintenance, patching, and upgrades with minimal disruption to client services.
Manage storage, backups, and disaster recovery testing per client contracts.
Implement and document configuration changes following change management processes.
Monitor multi-tenant infrastructure using CNOC tools (e.g., Datadog & LogicMonitor).
Proactively identify and investigate performance or availability issues across client networks and systems.
Handle alerts, incidents, and escalations in line with SLA priorities.

Experience in a Managed Service Provider environment, supporting multiple clients remotely.
Solid understanding of networking fundamentals.
Strong experience with AWS.
Experience with Salesforce and Jira.
Proficiency with server and network monitoring tools and automation platforms.
Familiarity with ITIL framework and SLA-driven service management.
Strong diagnostic and analytical skills under pressure.

Service-oriented mindset with a commitment to customer satisfaction
Excellent time management and multitasking in a high-volume operational environment
Clear communicator, both written and verbal, with strong teamwork and collaboration skills
Adaptable and dependable, comfortable with shift-based work or after-hours support
Willingness to learn about new products and solutions and become a part of the Imagine solution for those AdTech products

System Administrator

Key skills