Responsible for the leadership direction and management of the Project Management Office (PMO).
Develops and executes strategies for directing programs, project management leaders, and cross functional front line instrument, assay, automation, and informatics resources necessary to ensure: Superior instrument and automation implementation support to the satisfaction of US customers and clients.
Compliance with regulatory requirements for both Quality Systems Regulations and Financial Ethics/Compliance laws.
Optimal resource planning, utilization and justification for successful implementations.
Primary Functional responsibilities include: PMO staffing, training, development and retention of highly skilled project managers that manage customer-facing projects with various levels of difficulty and wide range of customer differentiation.
Project leadership and strategic direction for the PMO, field service, technical support and sales teams responsible for all instrument and automation implementations.
Definition, creation and maintenance of key business processes for implementations.
Implementation of standardized project planning and control processes to ensure effective execution of projects across all channels.
Highly accountable for customer feedback/satisfaction touch point results.
Manages to financial goals including the extended responsibility of generating revenue opportunities for sales and service offerings.
Ensures speed to revenue objectives are aligned with project plans and enables delivery of revenue through timely project execution.
Provides project management support of the US Commercial organization.
Responsible for maintaining a visual management tool to track and report status of approved projects.
Performs analysis of active and forecasted resource needs against resource availability.
Identifies potential problem areas and implements corrective actions.
Directs business strategies and operational activities of Project Managers supporting regional sales districts across the US.
Takes a leadership role in establishing good project management practices.
Develops and tracks goals and objectives focused on customer satisfaction and business performance.
Accountable for financial and process improvements.
Maintain a highly skilled project management team capable of meeting the objectives and strategies of the business.
Make timely project management, operational and business decisions with high risk or consequences to the business.
Cultivates relationships with internal and external customers and develops strong networks throughout the company and industry.
Requirements
Bachelors Degree in Sciences or related field.
Knowledge of regulations and standards affecting IVD’s and Biologics
5-8 yrs experience in diagnostic industry in field service, field sales, technical service or project management.
Knowledge and direct experience in operations directly impacted by Quality Systems, cGMP requirements and high-level FDA scrutiny.
Project/Program Management knowledge and expertise, including understanding of tools and resource utilization required to manage multiple complex projects; awareness and effective utilization of critical project management metrics and their interrelationships in impacting successful projects.
Medical Technologist preferred.
Masters degree, Project Management Certification or Lean Six Sigma Training desired.
5+ years of management experience preferred.
Operations management coupled with Field Service Manager, Sales Manager, Customer Service Manager or Project Management Office experience preferred.
Benefits
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.