Program Manager – West, Central

Role Overview

• Responsible for the leadership direction and management of the Project Management Office (PMO).
• Develops and executes strategies for directing programs, project management leaders, and cross functional front line instrument, assay, automation, and informatics resources necessary to ensure: Superior instrument and automation implementation support to the satisfaction of US customers and clients.
• Compliance with regulatory requirements for both Quality Systems Regulations and Financial Ethics/Compliance laws.
• Optimal resource planning, utilization and justification for successful implementations.
• Primary Functional responsibilities include: PMO staffing, training, development and retention of highly skilled project managers that manage customer-facing projects with various levels of difficulty and wide range of customer differentiation.
• Project leadership and strategic direction for the PMO, field service, technical support and sales teams responsible for all instrument and automation implementations.
• Definition, creation and maintenance of key business processes for implementations.
• Implementation of standardized project planning and control processes to ensure effective execution of projects across all channels.
• Highly accountable for customer feedback/satisfaction touch point results.
• Manages to financial goals including the extended responsibility of generating revenue opportunities for sales and service offerings.
• Ensures speed to revenue objectives are aligned with project plans and enables delivery of revenue through timely project execution.
• Provides project management support of the US Commercial organization.
• Responsible for maintaining a visual management tool to track and report status of approved projects.
• Performs analysis of active and forecasted resource needs against resource availability.
• Identifies potential problem areas and implements corrective actions.
• Directs business strategies and operational activities of Project Managers supporting regional sales districts across the US.
• Takes a leadership role in establishing good project management practices.
• Develops and tracks goals and objectives focused on customer satisfaction and business performance.
• Accountable for financial and process improvements.
• Maintain a highly skilled project management team capable of meeting the objectives and strategies of the business.
• Make timely project management, operational and business decisions with high risk or consequences to the business.
• Cultivates relationships with internal and external customers and develops strong networks throughout the company and industry.

Requirements

• Bachelors Degree in Sciences or related field.
• Knowledge of regulations and standards affecting IVD’s and Biologics
• 5-8 yrs experience in diagnostic industry in field service, field sales, technical service or project management.
• Knowledge and direct experience in operations directly impacted by Quality Systems, cGMP requirements and high-level FDA scrutiny.
• Project/Program Management knowledge and expertise, including understanding of tools and resource utilization required to manage multiple complex projects; awareness and effective utilization of critical project management metrics and their interrelationships in impacting successful projects.
• Medical Technologist preferred.
• Masters degree, Project Management Certification or Lean Six Sigma Training desired.
• 5+ years of management experience preferred.
• Operations management coupled with Field Service Manager, Sales Manager, Customer Service Manager or Project Management Office experience preferred.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
• an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.