Provide IT support for employees globally across hardware, operating systems, and enterprise applications.
Triage inbound IT support cases, resolving issues or escalating and reassigning as appropriate.
Troubleshoot complex issues related to workstations, networking, authentication, email, and VPN connectivity.
Support and troubleshoot both MacOS and Windows environments in a corporate setting. Including laptop updates.
Administer user accounts and permissions across systems including Active Directory and Microsoft Entra.
Document, track, and monitor technical problems and their solutions.
Contribute to operational documentation, and knowledge base to improve support efficiency and reduce recurring issues
Assist with IT initiatives related to acquisitions, system integrations, and internal security or compliance.
Assist with software requests.
Familiarity with AI tools including Claude, ChatGPT, and Copilot.
Familiarity with Zoom, and Microsoft Teams environments.

2-3 years of IT support experience in a corporate environment
High proficiency in written and verbal communication.
Strong troubleshooting and analytical problem-solving skills.
Experience supporting Active Directory and Entra environments.
Hands-on experience with Zendesk, Salesforce or other similar platforms
Familiarity with Microsoft Suite, Active Directory, Absolute
Experience supporting both Windows and MacOS environments.
Strong communication skills and the ability to support employees across multiple departments and geographic regions.
Preferred IT certifications such as CompTIA A+, Network +, Microsoft 365.

IT Support Technician, IT Support Engineer

Key skills