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Product Operations Specialist at GoodLeap | JobVerse
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Product Operations Specialist
GoodLeap
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Product Operations Specialist
Roseville, California, United States of America
Full Time
4 weeks ago
$25 - $28 USD
Visa Sponsor
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About this role
Role Overview
Responsible for post-approval HELOC operations, ensuring completion of all closing steps.
Provides day-to-day operational support for a digital HELOC product.
Covers account verification, vendor issue resolution, customer dispute management, and response.
Serves as the operational control point across notarization, booking, and recording.
Coordinates across multiple vendors for seamless execution.
Identifies and defines new SOPs to support product success.
Collaborates with internal teams and external vendors to enhance customer-facing workflows.
Key enabler of continuous improvement and optimization efforts.
Requirements
5+ years of experience in mortgage operations, HELOC operations, or digital lending.
Strong understanding of mortgage closing and recording processes
Experience with remote online notarization (RON)
Experience resolving post-closing defects and booking discrepancies.
Experience handling customer disputes, account verification, or fraud-related investigations
Experience working with third-party vendors, including notary and recording providers.
Strong analytical, organizational, and problem-solving skills.
Comfortable working cross-functionally with product, engineering, compliance, and risk teams in a fast-paced environment
Ability to operate independently and build processes from scratch in a greenfield environment
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