Proactively manage the health of your assigned accounts, acting as the lead point of contact for all strategic and commercial matters
Lead the full renewal cycle, with a focus on customer retention by demonstrating clear ROI throughout the customer lifecycle
Identify "at-risk" indicators early and develop comprehensive "get-well" plans to stabilise and secure the account
Guide clients toward their key business outcomes, ensuring they utilise core features to solve their most pressing operational challenges
Analyse client workflows to identify gaps that can be solved by additional product modules or higher-tier plans
Manage the end-to-end sales process for account expansions, from initial discovery and demoing new features to closing the deal
Conduct data-driven reviews with client leadership to showcase value and present product features that align with the business objectives of the customer
Cultivate "super-users" who can serve as case studies or referrals, further driving Accelo’s brand growth

4+ years in a Customer Success or Account Management role within B2B SaaS
Proven track record of hitting Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) and expansion targets
Ability to understand a client's needs and operational hurdles to recommend the right solutions
Expert-level negotiation and presentation skills, comfortable speaking to C-suite executives about business value and technical roadmaps

Account Manager

Key skills