Technical customer support: Responding to inquiries about digital locking systems (e.g., electronic locks, relays, fittings), configuring systems via phone or remote access, and diagnosing and resolving hardware and software issues.
System analysis and problem solving: Analyzing technical issues arising from the interaction of IT components and locking technology, and assisting with integration into existing IT and building management infrastructures.
Software support: Operating and supporting management software for digital locking systems, including performing updates and maintenance.
Customer consulting and training: Advising on technical capabilities and supporting end users and administrators in using digital locking technology.
Documentation: Creating and maintaining technical documentation and support tickets, and providing feedback to development teams on recurring issues.
Cross-department collaboration: Close cooperation with Sales, Development and Product Management to incorporate customer feedback and support testing phases for new products.

Completed vocational training as an IT specialist (Fachinformatiker) or a comparable technical qualification.
Initial professional experience in technical support or a customer hotline/service role.
Confident use of common IT systems and documentation tools; MCSA certification is an advantage.
Very good German and English skills for international communication.
Analytical thinking and a structured way of working.
Strong communication skills and enjoyment of customer contact.
Team spirit and the ability to remain calm in stressful situations.
Interest in innovative security technology and its applications.

Growth & Development // Structured and inspiring onboarding process, practical training at the in-house training center, access to Busuu, Allegion Academy & LinkedIn Learning, mentoring for development and career paths
Work–Life Balance // Flexibility through a flextime model including time-off compensation, remote work (up to 4 days/week), 30 days' vacation without probationary restriction
Culture // Energetic company spirit, flat organizational structures, a diverse team of 17 nationalities, strong helpfulness & cohesion, many great events
Health // €30 gross monthly fitness subsidy, employee assistance program for all life issues, free drinks & fresh fruit
Family & Benefits // Up to €250 gross monthly childcare subsidy, employer contribution to company pension plan (€40 plus 20% of the conversion amount), exclusive employee discounts
Sustainable Mobility // Affordable leasing of company bikes and e-bikes

IT Specialist in Technical Customer Support — Digital Locking Systems

Key skills