Own the implementation and configuration of Zendesk as Harvey’s primary support platform
Integrate Zendesk with Harvey’s broader tooling ecosystem
Partner with Support leadership to translate operational requirements into system configurations
Maintain system health: monitor performance, manage user permissions and roles
Build and maintain reporting and dashboards within Zendesk
Evaluate and implement Zendesk apps and add-ons that improve support efficiency
Document system configurations, integration logic, and administrative processes
Stay current on Zendesk product updates

3+ years of recent hands-on Zendesk administration experience
Experience integrating Zendesk with third-party tools (e.g., Salesforce, Slack, Linear, or similar)
Strong technical problem-solving skills
Familiarity with support operations more broadly
Experience building reports and dashboards in Zendesk Explore, Omni, or similar BI tools
Organized and documentation-minded
Comfortable working cross-functionally with Engineering, Operations, and Support
Bonus: Zendesk certification(s)

Support Systems Administrator, User Operations

Key skills