Epic Analyst III

Role Overview

• The Epic Analyst III – Prelude & Cadence is responsible for the design, build, testing, and long-term support of the Epic Patient Access applications (Cadence, Prelude, Referrals, and Real-Time Eligibility (RTE))
• Supports DaVita’s Integrated Kidney Care (IKC) build within the DaVita’s instance of Epic, serving as a primary liaison between business operations, front-desk stakeholders, and the technical team
• Translate operational requirements into system functionality, focusing on streamlining patient scheduling, registration efficiency, insurance verification, and referral management to improve patient access and financial clearance workflows
• Partner with the Product Manager and Designer during sprint refinement to validate technical feasibility and ensure user stories meet the Product model before build begins
• Lead the translation of broad product opportunities into development-ready Epic technical specifications
• Execute Epic Feature Discovery and build rapid Proof of Concepts (POCs) in non-production environments to validate hypotheses and test desirability with users before committing to full-scale implementation
• Lead the configuration, build, and maintenance of Cadence (Scheduling) and Prelude (Registration) modules
• Collaborate with operational and patient access subject matter experts (SMEs) to analyze current state workflows and design future state processes that align with best practices for centralized scheduling, front-desk registration, and check-in/check-out efficiency
• Participate in application governance and design authority processes to ensure consistent, scalable, and compliant build across scheduling and registration workflows
• Configure and support tools such as Referrals, Authorizations, and Registration Workqueues to support financial clearance initiatives and prevent downstream denials
• Troubleshoot and resolve complex system issues, identifying root causes and implementing robust solutions
• Maintain accurate and up-to-date system documentation, including build trackers, test scripts, and workflow diagrams
• Support the IKC implementation onto the DaVita Epic instance by participating in project milestones, including design sessions, dress rehearsals, cutover planning, go-live and post-live stabilization support.
• Build strong partnerships with operational stakeholders and IKC Product to ensure the system meets business goals and regulatory requirements.

Requirements

• Bachelor’s degree in Computer Science, Healthcare Management/Administration, Nursing, Information Systems, or a related field; or equivalent professional experience
• Minimum of 3+ years of healthcare IT or operational experience
• Operational knowledge of Patient Access, Scheduling, or Front Desk Operations
• Experience with Real-Time Eligibility (RTE) vendors and Referrals/Authorization workflows is highly preferred
• Strong analytical and problem-solving skills with the ability to translate complex business needs into technical solutions
• Excellent written and verbal communication skills; ability to interact effectively with non-technical end users and executive stakeholders
• Proficiency with ServiceNow for incident management
• Proficiency in Microsoft Office Suite (Excel, Visio, PowerPoint)
• Epic Certification: One or more current Epic certifications are required. Preferred combination: Cadence (Scheduling)
• Required Prelude (Registration) – Required/Strongly Preferred
• Note: If not currently certified, the candidate must be willing and able to obtain Epic certification within a specified timeframe (e.g., 3 months) of hire
• Ability to travel up to 25% to support implementation, site visits, or training.

Tech Stack

• ServiceNow

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.