Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs
Maintaining and updating existing user-facing content, including user guides, test plans, and online help
Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders
Adhering to existing processes and procedure to ensure proper source control and systematic reporting
Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications
Developing high-quality content, including business process documentation, templates, and forms
Editing content developed by fellow technical writers and other Rithum teams, as needed
Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process
Maintaining and examining existing standards for client-facing and internal content
Participating in the implementation of new technologies to improve content development, management, and delivery

2+ years’ technical writing or related experience (writing samples will be required)
Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign)
Design tools (such as Photoshop and Illustrator)
Collaboration and project/issue management tools (such as Jira)
Experience using SharePoint
Experience using Notion
Experience using help authoring solutions (such as Salesforce).
Experience using software that surfaces operational content to users via in-app and email messages (such as Pendo Orchestrate).
Experience using screen capture software
An understanding of software development (SDLC)
Basic knowledge of HTML and CSS

Medical, Dental and Psychology benefits
Life insurance and disability benefits
Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day
Voucher program for Transportation, Meals & Childcare
Remote Working Stipend: €40/month automatically applied in payroll
Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.
Charitable contribution match per team member

Technical Writer

Key skills